Case Studies


How Ridge Enabled Ericom to Improve Customers’ User Experience - Anywhere
Zero-trust cyber security
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About Ericom

Founded in 1993, Ericom provides zero-trust cybersecurity solutions, enterprise grade secure remote access, and desktop virtualization (VDI) to a global customer base of more than 30,000 midsize to Fortune 500 organizations. Ericom’s 11 million+ users depend on their software and infrastructure to stay connected from all over the world.

Taking Their Show on the Road

Ericom’s architecture was historically on-premises deployments at customer sites. Over time, they realized that a large-scale cloud based deployment would expand their potential customer base. They planned initial deployments in a small number of public cloud regions, followed by a gradual expansion to additional locations, all based upon growing business needs. They knew that their cloud offerings would require in-country web services in order to meet the needs of the many multinational firms that rely on Ericom for adherence to local data regulations, low latency, and secure remote browsing.

The Missing Piece: Managed Services

Ericom considered co-location facilities or Infrastructure as a Service offerings (IaaS) in different geographies, but soon came to the realization that the provisioning, monitoring, and execution of services at each location would require a large team and would not be cost-effective. Ericom’s DevOps team concluded that they needed a service that could provide a fully CNCF compliant managed Kubernetes offering.

“As we started planning our global deployments, we had two major requirements. First, we didn’t want to rewrite any code. Second, we wanted a deployment process that we could replicate all over the world. The Ridge Cloud and Ridge’s APIs satisfied both of these conditions out of the box,” said Shmaya Frankel, Head of Devops at Ericom.

Hopping on the Ridge Cloud

With  multinational clients that rely on their secure remote browsing service, Ericom needed local data centers in order to provide low latency, high throughput and data security. They began in Tel Aviv with MedOne, through which Ridge’s managed Kubernetes services enabled Ericom to offer solutions to local customers.  This was followed by adding PoPs in Milan, Chicago, and Taipei.

For these locations, Ericom turned to Ridge. With its global network of over 100 top-tier data centers, Ridge enables businesses to deploy and scale their applications anywhere on the planet, offering a user experience that cannot be matched by today’s existing cloud solutions.

Conquering the World with One API

Ridge enabled Ericom to utilize their Kubernetes codebase from their existing deployments to expand their footprint to other providers without requiring any code change. Ridge’s API made the deployment completely seamless. As Ericom’s Frankel explained: “Adding locations for our infrastructure could not have been simpler. Ridge’s API is intuitive and allowed us to configure and deploy with ease.”

“It was very gratifying for us to provide Ericom with a global footprint and to help them support their new business opportunities”, added Nir Sheffi, Ridge CTO. “More and more companies need the ability to deploy workloads anywhere, and Ridge provides that through our worldwide network of data centers. Our managed web services, and specifically our managed Kubernetes service, allow enterprises to deploy globally with the same ease as deploying on the public clouds.”

“We have many customers who want to use our cloud-based infrastructure, but the larger global public clouds are not near enough to them to provide an acceptable level of service. Ridge is able to provide us that layer.”

Mendy Newman, Ericom VP of Product

About Ridge

Ridge is an alternative to the public cloud which enables application owners to deploy on any infrastructure and in any location. Through a single API, Ridge’s web services transform underlying infrastructure — public or private — into a cloud-native platform. As a result, Ridge is able to provide businesses with a cloud customized for specific throughput, locality, and commercial requirements. Ridge doesn’t need to be installed, instead it leverages existing servers and runs application workloads on any IaaS, virtualization, or bare-metal machines. The Ridge platform can be integrated into private data centers, on-prem servers, edge micro-centers, and multi-facility hybrid environments.